Kudos to Schwab
Last week I noticed that the plastic pads on my nerf bars were cracked and falling apart. Nerf bars are the steps that make it easier to get into a high vehicle.
I originally bought them about a year and a half ago at Les Schwab in Oregon. I was hoping our local Les Schwab could find replacements. I lost my receipt. They looked up the original sales and noted that the product had been discontinued but that they would call the vendor. One day later they installed the new nerf bars and it was covered by the warranty. If this isn't great customer service, I don't know what it.